Institutions are vital to any country’s long-term economic development, and they have a positive, direct impact on growth. Strengthening of institutions, bringing their transparency and accountability in line with improved internal governance are important strategic directions that need to be followed. Use of ICT aims to strengthen the performance of the public sector in providing high quality public services to its citizens and businesses and also brings more inclusiveness to societies.

Overall, e-government brings an instrumental value in boosting the quality, efficiency, and effectiveness of the public sector, in fostering co-ordination and cooperation across levels of government, and thus increases citizens’ trust. Improvement of governmental processes starts with improving the internal workings of the public sector by cutting processes costs, managing process performance, making strategic connections in government, and creating empowerment. It is also important to focus on the relationship between government and citizens: either as voters/stakeholders or as customers who consume public services.