Meet GxP©

Effortless E-Services Delivery. Endless Possibilities.

GxP© Components & Building Blocks

• Service catalogue

  GxP© makes it nothing-but-easy for citizens to find exactly the services they need. Our platform enables your constituents fast and convenient access to all services online. They can choose from three predefined category views: basic service catalog, life events, and integrated service delivery. In addition, GxP© intelligent search tool allows them to quickly locate the relevant service.

• Service performance and SLA delivery monitoring component

  Keep your finger on the pulse of activities with smart dashboards that display the numbers that you care about. Management can monitor and analyze company performance and customer satisfaction with the most recent real-time data to gain true insight. We incorporated best practices of data visualization, so you can effortlessly build your own dashboards to ensure key performance indicators are available at a glance.

• Customer experience mapping component

  Get closer to your constituents through continuous learning of their experience with you. Track their journey and learn how they are using different services, which devices they use, where they come from, how many steps they require to perform a specific action, what methods they use to pay for them, and much more. Use the customer journey analysis to evaluate the most popular services, identify gaps in services, and understand what needs attention and further improvements.

• System and 3rd party availability and performance monitoring

  Proactively monitor the health, availability, and performance of your internal systems. Get immediate insightful alerts to maintain critical systems from multiple locations.

• Industry-standards based

  Create and manage your services with a friendly low-code business process automation engine. Business users and service owners can control and tailor the system to fit their needs.

  Capabilities:

  • Define BPMN-based services with a visual process editor to visualize your business processes.
  • Data model evolves with a process version together.
  • Use decision matrices and in-process rules to build effective decision models.
  • Allow the system to automatically generate dynamic forms based on descriptions and validation rules.
  • Get more done with a connected solution. Handle common tasks solely through the platform – send emails and customer notifications, generate Word and PDF documents and work with Excel spreadsheets.
  • Create document and email templates to streamline repetitive tasks.
• Intuitive omnichannel self-service portal

  Our self-service portal is so flexible you don’t have to bend over backwards to service a customer. With a modern, responsive design, users gain convenient access from any device – their smartphone, tablet or computer. And users have the freedom to start using the service on one device and complete it on another.

• Billing system

  Accommodate all the intricacies for calculating tariffs and managing charges for different services and user groups. Prevent mistakes and thwart internal fraud by implementing built-in processes based on the “four-eyes principles”, a widely used internal control mechanism that reduces risk. Easily handle complex inter institutional accounting and cross-settlements for delivered services.

• X-Road connector

  GxP© X-Road connector leverages the X-Road Open-Source technology to securely exchange information over the internet. X-Road is renowned for standardizing a way to produce and consume services – an increasingly popular e-governance building block around the world.

GxP© Top Advantages

• GxP© helps you see and understand your data

  Create stunning dashboards to illuminate important metrics. GxP© delivers easy to create dashboards and valuable business intelligence insights. Your data becomes an asset to identify what really matters to your constituents. Inspire everyone on your team to make informed decisions.

• GxP© gives your citizens a tailored experience powered by a low-code platform

  Thanks to our low-code platform, your non-technical business users can recommend and perform needed changes to the solution without tying up costly technical resources. Let the people who understand the issues solve them. Place decisions in the hands of those who have their fingers on the operational pulse of.

• GxP© proactively defends your assets against cybersecurity threats

  Based on best-in-class security practices of modern digital banking, GxP© proactively addresses cybersecurity threats, and ensures a digital organization’s resilience to attack and fraud attempts. We’re on it 24/7 ensuring your data is safe with features that support data security.

  • Manage users and user roles to keep everyone focused on their priorities
  • Enforce security based on access channels to proactively manage threats
  • Allow user representation and power of attorney service access safely
  • Audit all actions and operations to identify responsible parties
  • Track detailed records of the data provided by external systems for auditing
• GxP© provides more options with Omnichannel service delivery access and deliver services via your users' preferred channels, or mix and blend them within a single process

  Get closer to your constituents through continuous learning of their experience with you. Track their journey and learn how they are using different services, which devices they use, where they come from, how many steps they require to perform a specific action, what methods they use to pay for them, and much more. Use the customer journey analysis to evaluate the most popular services, identify gaps in services, and understand what needs attention and further improvements.

• GxP© brings forward your legacy applications for a unified view of your operations in a single, modern solution

  Your legacy systems most likely contain valuable information that you want to access going forward. Our innovative software empowers you to extract the potential of your legacy systems – seamlessly and with minimal risk – without ever slowing you down. With one central repository for all your information, you are free to deliver better outcomes for your constituents while having the time to create new relevant services.

• GxP© powers the delivery of intelligent services

  GxP© gives you a clear 360-degree picture of all your operations. All you need is a single platform to see the right information, at the right time. From service deliveries to compliance, GxP© helps to address these demands, allowing different organizations to connect and use the data to make better informed decisions. . From service deliveries to compliance, GxP© helps to address these demands.

• GxP© enables a timely response to change demands

  Change is the new norm in the modern world: legislators are constantly delivering new mandates, regulations are shifting, and the constituent base is also changing. Change is a constant, and your team needs software that can truly help you keep up with this new reality.

  GxP© is highly adaptable and is ready to take on the evolving government mandates at a moment’s notice. Thus, you’ll start every legislative session ahead of the curve, ready to get the work done.

• GxP© merges human intelligence with AI

  Digital services create ever-growing amounts of data. Harness that data and make it usable, by employing Artificial Intelligence/Machine Learning.

  GxP© is ready to enable your AI services by seamlessly connecting your own services, and those of 3rd parties. Intelligent automation will allow you to include all insights in your decision-making process.

• GxP© allows you to fill in digital gaps with hybrid processes

  GxP© addresses the gap between digital services and the demand for human interaction by enabling service deliveries via different channels. This allows a customer to choose their preferred option for accessing the service. Furthermore, our hybrid process can easily combine manual and digital interactions, e.g. applications can be filled online, while essential evidence documents are submitted in paper form with the service outcome being received digitally.

• GxP© Open architecture

  Easily extend your processes and flows with a choice of methods:

  • Access modern data sources directly by using the RESTful API service – No coding is required
  • Build your connectors to existing and new systems by using GxP© SDK
  • Enable your services via the preferred customer engagement tools and front-end technologies
• GxP© Service management

  Leverage advanced tools to monitor and manage your services. You can make all your changes without disruption to your services.

  • Enable new processes and process versions without system downtime
  • Rollback process versions without any data loss
  • Enable service consumption accounting and service plans
  • Clean-up outdated/incomplete processes
  • Enforce personal data protection rules
  • Access operational reports

YOU MAY FIND THESE INTERESTING

Explore Other Products

URP© – Unified Registry Platform

E-Registers and E-Services

The out-of-the-box platform which is constantly developed which we have created to enable Registration Agencies to become Centres of Registries.

Learn more

BUSREG© – Business Registry

E-Registers and E-Services

A modern web-based solution that serves as a platform where businesses/individuals and government meet for customer-centric business registration.

Learn more

CRVS© – Civil Registration and Vital Statistics Management System

E-Registers and E-Services

A civil registration system that protects human rights, provides a unique identity and proof of existence. It is referring to all institutional, legal, and technical settings.

Learn more

VFDMS© – Virtual Fiscal Device Management System

E-Registers and E-Services

A new generation fiscal sales data collection solution that simplifies the process of collecting taxes for Tax authorities and pays taxes for taxpayers in a simple, straightforward manner.

Learn more